Terms & Conditions of Business, Acceptable Use Policy and SLA

This agreement is made between D R FOX T/A DR-FOX COMPUT ING, located at 5 Church Street, Hamilton, Lanarkshire, ML3 6BA (“D R FOX” or “we” or “us” or “our” or “The Business” which expression shall include all or any of its subsidiaries, agents, successors and assigns), and you the customer (“Customer” or “you” or “your” or “yours” which expression shall include its permitted successors and assigns).
When registering an account or signing up for a service you explicitly agree to these ‘Terms & Conditions of Service’ as set out below.

Billing and Charges
All of our shared packages carry a 30 day money-back guarantee! If you are dissatisfied for any reason at all
then just let us know why and if we can’t help, we’ll issue a full refund! Please note that VDS or VPS orders, co-
located and dedicated server orders and set-up costs are not refundable.

Our no-quibble 30 Day Money Back Guarantee
As a leading provider of hosting services for more than 20 years, D R FOX has established a reputation for
reliability, performance, support and value for money. At D R FOX we work hard to provide you with the best
possible service and we’re so confident in this that we offer a no-quibble 30 day money back guarantee. If you
are unhappy for any reason within the first 30 days of opening your shared hosting account, you are free to
cancel and receive a full refund including the time already used, less set-up fees which are non-refundable.
We would however appreciate it if you got in touch with us before deciding to cancel so that we can address any
problems you might be having.
Please note that refunds can take 7 working days and this refund policy does not cover accounts which have
violated our acceptable usage policy or any of our services.

Acceptable Use Policy
Zero Tolerance towards Abuse.
Customers are responsible for all scripts, data and other objects on their accounts. Abusive scripts are
scripts which interfere with our systems and/or the accounts of other customers, cause harm to any other
computer system or user, or engage in any type of fraudulent activity. Any account found to be the source of
abusive scripts will be immediately suspended and investigated, and subject to action as detailed under Illegal
Content below. We will always notify customers and, where necessary, fully co-operate with the authorities.
You must not use the service for the transmission of illegal material. You agree to refrain from sending or
receiving any materials which may be deemed to be offensive, abusive, indecent, defamatory, obscene,
menacing or otherwise as prohibited by current and future statutes in force. You agree to refrain from sending or
receiving any material which may be in breach of copyright (including Intellectual Property Rights), confidence,
privacy or other rights. If you are in any doubt as to the legality of what you are doing, or propose to do, you
should take independent legal advice.
 All content uploaded to your your hosting service, including dedicated and VPS/VDS servers, must
conform to UK law. It is the user’s sole responsibility to ensure this. Storage, distribution of or
transmission of illegal materials may lead to investigation and possible prosecution by the relevant
authorities.
 You must not gain or attempt to gain unauthorised access to any computer systems for any purpose.
Such action may lead to criminal prosecution under the Computer Misuse Act.
 You must not send data to the internet using forged addresses or data which is deliberately designed to
adversely affect remote machines (including but not limited to denial of service (DDoS), worms and
viruses, trojans and ping storms).
 You must ensure that local PCs and network connected servers are not configured to allow open relay
and must not participate in the sending of unsolicited bulk email (commonly referred to as
‘spam’,’UBE’,’UCE’ ).
 You are prohibited from running ‘port scanning’ or other software intended to probe, scan, test the
vulnerability of or access remote systems or networks except in circumstances where the remote user
has given express permission for this to be done. We may ask for evidence of such permission.
 You must take all reasonable steps to ensure that your password and login credentials remain
confidential.
 Open proxy servers are not permitted under any circumstances and will result in immediate termination
of service.
 Content must not contain ‘hateful’ material or content which seeks to incite hate.
 Content must not contain images, videos, depictions or descriptions of pornography which is unlawful in
the UK or which is deemed to be distasteful at our sole discretion.
 Content must not contain ‘warez’, copyrighted music/videos or links to such content. It is the sole
responsibility of the user to ensure that they have the rights to distribute any content displayed on their
website.
 Content must conform to UK copyright law.
We undertake to take action required under the provisions of the Regulation of Investigatory Powers Act and
will fully co-operate with the appropriate UK authorities.

Acceptable Email Usage
We have a zero-tolerance policy against spam and the sending of bulk, unsolicited e-mail is prohibited at all
times. Customers who abuse the email service will be notified that their behaviour is unacceptable and may have
their accounts suspended, terminated or blocked at our sole discretion.
 You agree not to send emails that might cause annoyance, inconvenience or anxiety to a recipient.
 You agree not to send any emails likely to cause distress or any material which is offensive, indecent,
obscene, menacing or in any way unlawful.
 You agree to have a clear opt out policy in all newsletter communications.
 You must not use our mail services or network to send email to any user who does not wish to receive it.
 You must not use our mail services or network to send unsolicited email, in bulk (commonly known as
‘spam’) or individually.
 You must not use our mail services or network with intent to deprive others of service (‘mail bomb’).
 You must not use false mail headers or alter the headers of mail messages in such a way as to conceal
the identity of the sender.
 You must not use any email address that you are not authorised to use.
 You must ensure that any email servers connected to our network and operated by you are not
configured to allow ‘open relay’.
 You must take full responsibility for your own email reputation. D R FOX can not guarantee you a
positive reputation.

Acceptable Web Usage
Web usage includes the use of web space provided with client accounts, web hosting on our servers and the use
of web services and space on customer colocated servers. We cannot and do not proactively monitor content on
any web space maintained by customers (whether customer space, web hosted or colocated services) and
cannot and do not guarantee that such sites are free of illegal content or other materials that may be considered
unacceptable.
 You undertake sole responsibility for the content of web pages owned and/or operated by you – whether
on client pages, web hosted space or colocated servers – within our domain or other domains hosted
within our network.
 You undertake sole responsibility to ensure that all materials on any website owned or operated by you
contains material that you have created or have permission to use.
 You undertake sole responsibility for any dispute involving Copyright or Intellectual Property Rights
associated with your site or service.
 You must not use your website or web service to promote or distribute any material or content that is
illegal (under any current or future legislation). You should be aware that the internet is a global
communications network and what may be legal in the UK may be illegal elsewhere and leave you liable
to prosecution in another country.
Legal adult content as defined by UK law is allowed on our servers however you must inform us before
purchasing a service from us as we will require that your site is hosted on a separate IP to prevent any SEO
implications for other clients.
Shared hosting services are not available for adult content.
We may undertake investigation of content services if potential abuse is brought to our attention and we reserve
the right to remove any web page on our servers at any time and for any reason. Any accounts found to be
abusive, contain illegal content or otherwise break our terms of service will be liable for immediate
termination with no refund.

Service Level Agreement
An Industry Leading SLA

For Shared, Cloud and VPS Hosting Customers:
We endeavour to provide a 99.9% service uptime, excluding planned or emergency server maintenance
or conditions beyond our reasonable control. All customers will be notified of planned maintenance as
far as possible in advance through our status page and, should the maintenance last for longer than 30
minutes, via e-mail.
Should we break this SLA in any calendar month with unscheduled service unavailability (as verified by our
network monitoring) we will upon request credit a full week’s cost to your client account. No hidden catches – we
value our service and clients extremely highly.
Our SLA is rescinded if you have overdue invoices on your account, or if you have paid the invoice for the period
of the disruption late.
We make no guarantee to defend a customer’s website from a denial of service attack unless that service has
been specifically offered and agreed.

For Dedicated Servers and Complex Hosting Customers:
On our dedicated servers and complex hosting, our SLA is increased as follows:
 Power: 100%
 Network: 100%
 Server Uptime: 99.99%
We guarantee that in the event of a server hardware failure that cannot be fixed, the hardware will be
replaced within four hours of the problem’s diagnosis. Hardware is defined as the processor(s), RAM, hard
disk(s), motherboard, NIC card and other related hardware included with the server. This guarantee excludes the
situations where there is a requirement to rebuild a RAID array and the reload of certain operating systems,
processors and applications. It does not include any bespoke server hosting solutions. Our parts and labour
warranty covers all parts and labour costs involved in the event of a related parts failure. Any failed component
shall be replaced by us at no cost to you.
In the event of a problem with your server, we shall ensure that a qualified engineer will be dealing with the
problem within 30 minutes of being notified. In the rare event that your problem cannot be resolved within 30
minutes you will be notified. When notifying you we will provide you with the details of the problem along with an
estimation of when the issue will be resolved. We shall keep you regularly updated until the moment the problem
is resolved. An engineer’s report shall be sent to you within 12 hours of the problem being resolved. We will
reboot your servers (physically or remotely) on request 24 hours a day without any cost to you.

Over-usage
Account usage is checked frequently. All accounts will receive notification when bandwidth usage is nearing the
account’s limit. Over-usage will result in automatic account suspension unless a prior agreement has been
reached. Usually the cheapest option is to upgrade to the next package where available, otherwise our standard
charges are 40p per GB per month for additional bandwidth usage and £2 per month per 250MB disk usage.
Upon suspension please contact us to arrange upgrade pricing.
If not specifically stated to the contrary, our services are intended to be used for the purposes of hosting websites
and e-mail. Batch processing, video encoding/transcoding, web crawling/spidering, archiving and online backup
systems and any system designed to consume CPU or disk resources for purposes other than hosting a website
or emails are not permitted on our shared hosting servers. However you may use such tools on a VPS/VDS or
dedicated server. We reserve the right to enact defensive movements to maintain the stability of our
systems for all clients.
If you believe your website may be susceptible to high or otherwise abnormal usage you must contact us to
discuss the suitability of your hosting environment.

Payments

We accept payment by Card (Stripe) and by Bank Transfer / Standing Order.

Dedicated Servers and Complex Hosting:
Renewal invoices are generated 21-30 days in advance and sent to your registered e-mail address. It is your
responsibility to ensure this e-mail address is kept up to date and can receive emails from us.
It is important that we receive payment on time. All services must be paid for by the due date shown on the
invoice unless a written adjustment has been agreed. Failure to complete payment after this time will result in an
automatic reminder when the invoice is overdue, and automatic account suspension should the invoice remain
unpaid for more than 3 days. This applies to all accounts, VPS/VDS and Dedicated servers. As such we strongly
recommend renewing a minimum of 48 hours before the expiration date.

Shared Hosting:
Renewal invoices are generated on the day of renewal and sent to your registered e-mail address. It is your
responsibility to ensure this e-mail address is kept up to date and can receive emails from us.
It is important that we receive payment on time. All services must be paid for by the due date shown on the
invoice unless a written adjustment has been agreed. Failure to complete payment after this time will result in an
automatic reminder when the invoice is overdue, and automatic account suspension should the invoice remain
unpaid for more than 24 hours. This applies to all shared hosting accounts and reseller accounts. As such we strongly
recommend renewing immediately on receipt of invoice.

Commissioned Work:
Invoices for work ordered are generated on completion and sent to your registered e-mail address. It is your
responsibility to ensure this e-mail address is kept up to date and can receive emails from us.
It is important that we receive payment on time. All services must be paid for at time of invoice. Failure to complete payment after this time will result in the work being removed.

All Services:
If an invoice is unpaid, the related service will be suspended until such time that payment is received and you
inform us by email that you have paid. At this point we will use all reasonable endeavours to restore service
within 24 hours.
Unless otherwise stated, all payments must be received in UK Pounds sterling. If you pay by foreign bank
transfer, then you must be responsible for all foreign currency and bank transaction charges.
We reserve the right to alter our prices at any time and will notify you of any alteration by providing you with a
written notice. Notice of any price alteration will be sent via e mail to the e mail address that we hold for you in
our account. If you have already purchased a particular service then the price alteration will only become
effective when the service reaches the end of its current term.
You warrant that you are lawfully authorised to make payment using the payment card or facility you disclose to
us. In the event where you are not the named cardholder, you acknowledge that you and the named cardholder
both accept these terms and conditions and are jointly and severally liable for any payment(s) due. You hereby
indemnify us in the event that the cardholder or issuer declines any transaction for payment, including our costs
in recovering the outstanding amount due.
If you attempt a chargeback or dispute a transaction with your bank, we reserve the right to suspend all services
provided to you with immediate effect. Services will remain suspended until such time as the chargeback has
been fully reversed in our favour.

Cancellation, refunds, termination and disputes
Cancellation notices for all services must be given at a minimum of 48 hours in advance of the next billing date,
with the exception of VPS/VDS and Dedicated servers for which we require a cancellation notice a minimum 30
days before the next billing date. No cash refunds will be granted unless a payment has been taken in error. For
prepaid shared hosting, no refunds or credits will be made on cancellation. Refunds for prepaid dedicated
servers, VDS and VPS will only be granted where there is a genuine irreconcilable problem with the service and
at management’s discretion.
A breach of any of our terms and conditions will result in immediate termination with no refund. See
“Rights on Termination” below.
Setup fees are non-refundable.
Any disputes should be expressed in writing via a valid written contact method as listed on our contact page.

Client Conduct
Under no circumstances will we tolerate threatening or abusive behaviour towards our staff. Should this
occur, we reserve the right to terminate the hosting agreement with immediate effect.
Should the client, during the course of a telephone conversation, email or support ticket, make reference to ”legal
action” or say anything we might reasonably understand to imply or infer that the client may intend to pursue a
legal claim against us, we reserve the right to refuse telephone support going forward. Any further
correspondence must then be sent by email or support ticket.
Should we feel that your needs would be better served by another provider, we reserve the right, at our sole
discretion, to terminate the hosting agreement. Where it is reasonable to do so, we will provide 30 days notice of
termination and provide a backup of all website content and email.

Rights on Termination
Termination of this agreement does not affect your pre-existing liability, if any or affect our right to recover
damages or pursue any other remedy in respect of any breach of this agreement by you.
In the event of us terminating this agreement due to breach of these conditions by you, we shall be entitled to the
balance of all payments which would but for such termination have accrued up to the earliest date on which this
agreement could have been terminated by you.
Setup fees are non-refundable. Any disputes should be expressed in writing via a valid written contact method.

Change of Details
We have the right to change any username or password allocated to you for the purpose of essential network
maintenance, enhancement modernisation or other work deemed necessary to the operation of the services
provided.
Similarly, we have the right to alter the hosting environment your site runs in to one with like-for-like features, as
long as reasonable notice is given and there is no disruption to service. The only reason we would do this is if it
represented an ‘upgraded’ environment for you, the end user.

Disclaimer, Limitation of Liability and Copyright
Our Liability
We are unable to assert fitness for any specific purpose and as such The Business cannot be held liable for any
form of consequential loss or damage caused directly or indirectly by use of our service, misuse of our service,
downtime, service issues, data loss or any other event.
Our maximum aggregate liability to you under or in connection with this agreement in respect of any direct loss,
whether such claim arises in contract or in tort shall not exceed a sum equal to the fees paid by you for the
services in relation to which your claim arises during the immediate period prepaid, (1 month, 6 months or 12
months depending on the relevant period and term of prepayment) prior to such claim.
None of the clauses herein shall apply so as to restrict liability for death or personal injury resulting from our
negligence, the negligence of our employees or our sub-contractors.
We will not be liable for any interruptions to services arising directly or indirectly from:
 Interruptions to the flow of data to or from the internet
 The effects of the failure or interruption of services provided by a third party
 Factors outside our reasonable control
 Your actions, inactions or omissions
 Problems with your equipment and/or third party equipment
No action or proceedings against us arising out of or in connection with this agreement shall be commenced
more than one year after services rendered, and both parties acknowledge that this clause constitutes an
express waiver of any rights under any otherwise applicable statute of limitations.
In the event of any preventable disruption to service we will credit your account as described in our Service Level
Agreement. Our liability will not exceed the total amount paid for the service. If you have sensitive or mission-
critical data to host, you must seek your own insurance and independent legal advice.
Our backups are intended as a convenience service and are not guaranteed or intended to replace your
backup procedures. It is your sole responsibility to ensure you have a backup of all your important data.
Third Party Services
Some of the services we provide (domain names, SSL certificates) are fulfilled by third party providers. For
instance, an SSL certificate is provided by a root certificate provider (e.g. Thawte, Comodo, Verisign, Geotrust…),
and domain names are provided by the organisation in charge of that namespace (e.g. Nominet for UK domain
names). Whilst we always pass your orders on to these third party entities in a timely fashion, we cannot be held
liable for any failings on their behalf.
All third party software and hardware shall be sold subject to your acceptance of the relevant supplier’s software
licence for such third party software. Where possible, we shall forward to you any and all representations and
warranties we receive from the respective third party software supplier.
Force Majeure
We will not be responsible for any failure to provide any services or perform any obligation because of any act of
God, strike, lock-outs or other industrial disputes.
Notice
Any notice or communications required or permitted to be delivered by us to you shall be deemed to have been
given if delivered by e mail in accordance with the contact information that you have provided.
Assignment
You shall not assign, transfer, charge or deal in any other manner with this Agreement or any of its rights under it
nor purport to do the same without our prior written consent.
We may at any time, assign (absolutely or by way of security and in whole or in part), transfer, mortgage, charge
or deal in any other manner with the benefit of any or all of any other party’s obligations or any benefit arising
under this agreement.
Amendment in Writing
We may update or amend these terms and conditions from time time to comply with law or to meet our changing
business requirements.

Whole Agreement
This agreement, and any documents referred to in it, constitute the whole agreement between the parties and
supersede any previous arrangement, understanding or agreement between them relating to the subject matter
they cover.
Nothing in this clause operates to limit or exclude any liability for fraud.
Severance
If any provision of this agreement (or part of a provision) is found by any court or administrative body of
competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.
If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were
deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial
intention of the parties.

Governing law and Jurisdiction
This agreement and any disputes or claims arising out of or in connection with its subject matter or formation
(including non-contractual disputes or claims) are governed by and construed in accordance with the law of
Scotland.
The parties irrevocably agree that the courts of Scotland have exclusive jurisdiction to settle any dispute or claim
that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual
disputes or claims).

Account Support / Emergency Contact
We provide support via ticketing, e-mail and phone. To provide efficient service and comply with data protection
laws, any requests for changes to your account (including billing changes, password changes or any other
technical changes) must be submitted by ticket or e-mail from your registered address.

Click here to submit a support ticket
This page updated 16th May 2026 03:55:00