Privacy Policy

We take your privacy and security very seriously.
The policies we have in place are to protect your personal information, which we store on our secured servers in
the UK. On your arrival at this website and on making a purchase or signing up you are asked for your explicit
consent that all personal data you submit may be processed in the manner and for the purposes described here.
We may collect and process data about you in relation to details of transactions that you carry out through our
website. This data is essential for us to provision and carry out our services to you. When making a purchase
with us we will collect information which includes your name, address, e mail address, phone number, IP address
and payment information.
Our website may contain links to external sites. Please be aware that we are not responsible for the content of
any external sites, neither are we responsible for how external sites process, handle, or store your data.
Online transactions are handled through SSL-secured servers and sensitive details such as passwords and credit
card details are encrypted to reduce the risk of fraud. We strongly advise that you use hard-to-guess, unique
passwords for your accounts with us to reduce the risk of fraud.
When you become a customer you may choose to subscribe to our newsletter and if so we will notify you of
special offers and updates to our services in the newsletter. If you prefer to opt in to non service e mails, please
let us know during the order process. You can also opt in or out at any time through our client area. If you open
an account with us then as part of our service we will email you service notices, renewal notices, invoices,
reminders, and any messages which are essential for us to provide account information to you.
Information obtained about you will assist us in identifying any accounts you hold with us and will also assist us in
improving customer care through reviewing, developing and improving the website and services. We will also use
the information to notify you about changes to the website and to send service related announcements.

Who stores your payment information?
We never see any payment information and are unable to access card data or bank data, so we do not view or
share your payment information in-house.
If you pay by card – Stripe. This is essential for us to provide services to you. Card payments are processed by
STRIPE and they process and store your card data. Stripe functions both as data processor and data controller in
performing these tasks. You can view Stripe’s privacy policies at https://stripe.com/gb/privacy (this link opens in a
new window)
If you pay by electronic bank transfer / standing order – no payment information is shared by your bank, so
no-one receives any card or bank account information.
We never take card payments over the phone. We never take bank details over the phone. We only use our
online payment portals to take payments. This is to protect your payment information. If anyone claiming to be
from D R FOX asks you for card details or bank details over the phone, by text, or by email we recommend you
report this activity to your local Police and let us know about it by sending your case information to abuse@dr-
fox.co.uk.
We may disclose your personal information to any of the following third parties:
 Any employees, agents or service providers of The Business.
 Any prospective purchaser of The Business subject to them entering into confidentiality undertakings.
 Any cardholder who has purchased services on your behalf.
 Where we are required to disclose or share your personal data in order to comply with any legal
obligation or to protect the rights, property or safety of The Business and our customers. This includes
but is not limited to exchanging information with other companies and organisations for the purposes of
fraud protection, credit risk reduction and dispute policies.
The Data Protection Act 1998 gives you the right to access information held about you. Any access request will
be subject to an administration fee of £10 to meet our costs in providing the information requested.
For the purposes of the Data Protection Act 1998, the data controller can be contacted by sending an email to
dpo@dr-fox.co.uk or by writing to DATA CONTROLLER, D R FOX, 5 Church Street, Hamilton, Lanarkshire, ML3 6BA.

Cookie Consent
You can view and manage which cookies you consent to from here.
Please note that the cookies listed above provide you with overall required functionality when using our website
and if you refuse these cookies you will not be able to place orders online, manage your account online, or use
our chatbot for communications or for support.

Account Support / Emergency Contact
We provide support via ticketing, e-mail and phone. To provide efficient service and comply with data protection
laws, any requests for changes to your account (including billing changes, password changes or any other
technical changes) must be submitted by ticket or e-mail from your registered address.

Click here to submit a support ticket
This page updated 16th May 2026 03:55:00